Privacy policy

Who we are

Otimizia builds AI agents that work inside the operation of service companies. This policy covers otimizia.com, the voice agents on the site and the Otimizia OS app for Mac and iPhone.

What we collect

Forms and the lead check: name, company, email or phone, industry, revenue range, your answers and the campaign that brought you (utm tags, fbclid, gclid).

Site chat: the messages you write, sent to Claude (Anthropic) so it can answer.

Voice calls: your voice and the transcript, processed by ElevenLabs and Claude during the call. If you talk to Iara on the contact page and confirm your details, they are saved as a lead.

Otimizia OS: the data of the accounts each client connects (inbox, ads, payments), used only to run that client’s loops.

What we do not do

We do not sell personal data. We do not store your IP address: we keep a salted hash of it, only to limit abuse of the chat, forms and calls.

Measurement

Vercel Web Analytics and Speed Insights measure visits without cookies. When a campaign uses the Meta Pixel, it records that a visit or lead happened, so we can tell which ads work.

Who processes data for us

Vercel (hosting), Supabase (database), Anthropic (Claude), ElevenLabs (voice), Meta and Google (when a client connects them or a campaign runs), Stripe (payments) and Resend (email). Each one only receives what it needs for its part.

How long we keep it

Leads stay for up to 24 months after the last contact, or until you ask us to delete them. Client data in Otimizia OS stays while the contract lasts and is deleted or exported when it ends.

Your rights

You can ask to see, correct, export or delete your data at any time by writing to matheus@otimizia.com. We answer within 15 days. This covers the rights under LGPD, GDPR and US state privacy laws.

Children

Otimizia is a business service and is not meant for people under 18.

Changes

When this policy changes, the date at the top changes too. Relevant changes are announced on this page before they apply.